Senior/Supplier Quality Engineer – Plastics & Painting
Senai, Johor Bahru, Malaysia
To identify, manage and develop Dyson key suppliers to Quality & Performance by establishing alignment between Dyson requirements, supplier processes & capabilities and performance metrics.
To support Dyson interfacing teams and functions for NPI/D and all product categories using the supplier/s through to end of life
1.(Global business – number of people, countries, offices, machines sold, expansion, bigger, better)
Things move quickly at Dyson. In twenty years, what began with one man and one idea has grown into a global technology company, with 6,000 people and a presence in over 70 countries. From Malmesbury to Malaysia to the US to Australasia and many countries in between, we’ve sold over 80 million machines.
And it’s just the start. From 2016 our Malmesbury HQ is doubling its footprint. The US, our biggest market, is doubling their sales scope. And new frontiers are opening up across South East Asia and beyond. More people, more ideas and more space for more invention. The next four years will be our biggest and busiest yet.
2.(JD story – one man and an idea, where it all began, still leads the business today, family owned)
Not many global technology companies can say they’re still led by the founder. But we can. The same man who invented the first bagless vacuum, who persevered for 15 years to sell his idea, then took on Hoover when they stole it. And the same man who, as our Chief Engineer, has personally overseen every Dyson invention since.
James Dyson still defines the spirit of Dyson today. His entrepreneurial edge and tenacity guide our fighting spirit. Still family owned, we’re fiercely independent. Who we are and what we invent is down to us, and us alone. And we remain committed to keeping it this way.
3.(Multiple categories – from vacuums to global technology business, the new product categories we’ve entered, our own motor, four categories to come by 2020)
Much has changed since James Dyson launched the bagless vacuum that started our business. In the time since, Dyson engineers have invented heat-free hand dryers, bladeless fans, long-life LED lighting and even our own digital motor.
Today, vacuums represent just half of our sales. And Dyson has even broader ambitions still. With a future technology pipeline spanning 25 years, the next few are set to be our busiest yet. 3,000 new people. 100 new machines. And four brand new product categories by 2020. So get ready for the next big thing.
4. (Problem solvers – our approach to engineering, we see problems and engineer better solutions, transplanting technologies for new purposes)
Why put up with vacuum bags that diminish suction? Why labour drying hands with slow, energy-hungry machines? Why should fans use blades or lightbulbs fail so fast? There’s always a better way. And at Dyson, our mission is to find it. Solving old problems with new thinking, to invent machines that work better.
But innovation isn’t easy. Our engineers experiment relentlessly, persevere through failure, and search for answers in unlikely places. And, to put the technology they invent into our owners’ hands, Dyson commercial people do exactly the same. Defying convention. From source, to shop.
In 2000, Dyson moved production from Malmesbury to Malaysia to be closer to our supply chains and open up international growth. The small team of 10 has now grown to almost 1,200 – forming Dyson’s second biggest global hub. Located in the exhilarating industrial heart of Johor, it’s also home to RDD, IT, operations, finance, creative and HR.
The RDD facility is central to our plans to launch 100 new machines in the next four years. To meet these ambitions, we recently expanded the site to 30,000m², with 50 advanced technology labs and 700 new engineers. In the Dyson world, there’s no more exciting place to be.
Dyson Operations ensure every market has full product availability – requiring meticulous strategic planning. Working with Dyson HQ, global markets, manufacturers and logistics providers, the team coordinates launch timetables, sales forecasts and stock-flow around the world. Every day brings new challenges. A country’s exchange rate can suddenly affect demand. Strikes, delays, legal challenges all have an impact. It makes the team one of the most dynamic in the business. And with more direct sales planned to drive growth, meeting complex customer demands has become another exciting challenge.
1. Supplier Quality Management, Development and Supplier process improvement (65%)
Working with the supplier/s ensure that their process capability is established, agreed, understood and monitored
Collect and evaluate supplier quality data to identify process improvement opportunities within the supply chain.
Ensure suppliers Quality readiness for NPI and SOP for all product categories
Working with the supplier directly, create corrective action plans to address process failures.
Review supplier manufacturing processes/yield, collaborate with suppliers on process improvement and value enhancement opportunities.
Regularly communicate with Engineering, Manufacturing Quality, and Procurement internally to identify opportunities for quality and productivity improvement.
Collect and maintain supplier performance metrics.
Coordinate with Engineering, Manufacturing and Product Quality to ensure awareness to known purchased part or product quality issues.
Coordinate with Engineering, Manufacturing and Product Quality to ensure that the suppliers capabilities are understood and any gaps in requirements are planned for closure
Ensure that alignment and agreement is reached between Supplier/s Engineering and/or Manufacturing for Dyson drawing sign offs, taking in to account the suppliers capabilities to meet the requirements
Assist Procurement in conducting Supplier Audits, reviews assessments and categorizations of new and existing suppliers for selection and de-selection
2. Support corrective action process (10%)
Ensure that the Suppliers RCCA process meets minimum Dyson requirements and expectations
Participate in SEA Quality meetings and present purchased part or product quality issues.
Investigate reported external quality issues that are believed to be purchased part or product driven and present findings at SEA Quality meetings.
Perform, lead or coordinate root cause analysis on purchased part or product quality issues and work issue through containment phase of corrective action process.
Communicate and instruct suppliers on the use of a corrective action process and quality tools & techniques.
Participate in the Corrective Action Review Board (CAR)
3. Support Supplier Qualification and Disqualification (25%)
Maintain supplier performance and audit results.
Identify repeat quality issues by supplier and maintain supplier quality scorecard.
Recommend suppliers for qualification and / or disqualification based upon quality performance in conjunction with Procurement and Engineering.
Candidate must possess a Degree or Diploma in Engineering with minimum 5 years' experience in an engineering/quality capacity in a manufacturing environment
Strong technical background in moulding/spray painting and Quality management
Extensive experience is specifically required in issue management techniques, tools and methods e.g. 8D, 5 Whys, 5S, GR&R, DOE etc…
Demonstrate understanding in full of engineering specs for component or assembly sourcing.
Issue Management - Able to successfully manage complex issues whilst under time and cost pressure, lead / coordinate cross-functional teams in delivering timely solutions
Experience in working in an environment where specification and process are not always predetermined.
Analytical and data driven with an ability to generate a concise argument to support their views.
Motivated by driving continuous improvement programs and application of Lessons Learnt mindset
Seeks to stretch and enhance the role of Quality across Dyson interfacing functions. Supports others within the functions, users and suppliers so that maximum value is derived by all processes
Self motivated, independent, results-driven
Passion for delivering results and product quality
Process change / improvement skills are essential
Analytical and Attention to detail is a must
Dyson Malaysia monitors the market to ensure we offer competitive salaries, management bonuses and pension contributions. Beyond that, you’ll enjoy generous leave and medical care and insurance. But financial benefits are only the start of a career at Dyson. Leadership support and new opportunities abound, driven by regular dialogue and international training. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to progress, innovation and realising ambition.