Senior PLM Support Analyst

Competitive

Singapore, Singapore

Description

As a key member of the PLM technical team in Singapore, you will be responsible for the 1st line support of the Teamcenter solution, along with escalations to the 2nd line support group. You will be a permanent member of the IT Department, reporting to the PLM Support Lead.

Dyson Overview

1.(Global business – number of people, countries, offices, machines sold, expansion, bigger, better)

Things move quickly at Dyson. In twenty years, what began with one man and one idea has grown into a global technology company, with 6,000 people and a presence in over 70 countries. From Malmesbury to Malaysia to the US to Australasia and many countries in between, we’ve sold over 80 million machines.

And it’s just the start. From 2016 our Malmesbury HQ is doubling its footprint. The US, our biggest market, is doubling their sales scope. And new frontiers are opening up across South East Asia and beyond. More people, more ideas and more space for more invention. The next four years will be our biggest and busiest yet.


2.(JD story – one man and an idea, where it all began, still leads the business today, family owned)

Not many global technology companies can say they’re still led by the founder. But we can. The same man who invented the first bagless vacuum, who persevered for 15 years to sell his idea, then took on Hoover when they stole it. And the same man who, as our Chief Engineer, has personally overseen every Dyson invention since.

James Dyson still defines the spirit of Dyson today. His entrepreneurial edge and tenacity guide our fighting spirit. Still family owned, we’re fiercely independent. Who we are and what we invent is down to us, and us alone. And we remain committed to keeping it this way.

3.(Multiple categories – from vacuums to global technology business, the new product categories we’ve entered, our own motor, four categories to come by 2020)

Much has changed since James Dyson launched the bagless vacuum that started our business. In the time since, Dyson engineers have invented heat-free hand dryers, bladeless fans, long-life LED lighting and even our own digital motor.

Today, vacuums represent just half of our sales. And Dyson has even broader ambitions still. With a future technology pipeline spanning 25 years, the next few are set to be our busiest yet. 3,000 new people. 100 new machines. And four brand new product categories by 2020. So get ready for the next big thing.


4. (Problem solvers – our approach to engineering, we see problems and engineer better solutions, transplanting technologies for new purposes)

Why put up with vacuum bags that diminish suction? Why labour drying hands with slow, energy-hungry machines? Why should fans use blades or lightbulbs fail so fast? There’s always a better way. And at Dyson, our mission is to find it. Solving old problems with new thinking, to invent machines that work better.

But innovation isn’t easy. Our engineers experiment relentlessly, persevere through failure, and search for answers in unlikely places. And, to put the technology they invent into our owners’ hands, Dyson commercial people do exactly the same. Defying convention. From source, to shop.

Market Overview

Our story begins in 2004 and today we have more than 800 people working in Singapore. The high technology manufacturing facility in West Park produced its 10 millionth motor in July 2015. With an investment of another $100m, we will now be able to increase our motor manufacturing capacity to 11 million a year.                                          

In our research and design hub in Alexandra, the engineers focus on developing the Air Multiplier™ technology, as well as other enabling technologies in electronics, software, robotics and many others; they help drive future portfolios of technology and develop areas of cross development between our product categories.

Function Overview

Developing groundbreaking technology takes more than engineering brilliance. It requires seamless integration of Dyson people, data, processes and business systems across multiple countries and functions. As Dyson grows into a multi-category global technology company, our PLM team becomes the key to success. Coordinating development teams, providing strategic advice, and adopting the latest applications for leaner processes, instant data access and faster decision making. They’ll ensure Dyson brings better machines to market, quicker.

Accountabilities

You will take ownership of requests and incidents logged via the local Service Desk, including those from the PLM Super User community and those re-directed from other Service Desks. You will have experience of Teamcenter or CAD and you will be responsible for resolving requests and incidents (escalating when necessary). Full training will be provided where required to increase your knowledge and experience of these applications. You will monitor the local system, including multi-site tasks, translation services, and interfaces. You will work closely with a number of different internal teams, including the PLM Solution team, the training team and the super user community where you will contribute to the continued development of operational support processes, future updates and changes. You will help to manage the super user community and coordinate changes to business processes and Teamcenter configuration. This will include training, updates, maintenance communications, change investigations, prototyping and presentations to the user community.

Skills

• Experience of Teamcenter and/or CAD environments • Ability to document and communicate issues clearly • Engineering experience • Application Support Experience • Experience of supporting existing Teamcenter environments • Experience of enhancing existing Teamcenter environments

Benefits Overview

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 1-Nov-2016