Reliability Engineer

Starting salary will be based on experience and credentials

Chicago, IL, United States

Description

This role will help act as the business's ‘early warning system’, spotting trends in field reliability and quality and providing weekly updates to the relevant business areas to help close-out new issues quickly, effectively and with the minimum of business disruption.

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.


Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up.

Function Overview

Dyson products are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality and Reliability team will need to be more inventive than ever. Vital to Dyson's future technology.

Accountabilities

Identify and resolve new product failures

  • Weekly analysis of US and Canada part usage, repairs and retail returns data.
  • Analysis of customer comments for failed parts and creation of Pareto analysis to identify key failure modes. Follow-up with communication of issues to relevant business areas and ultimately issue resolution.
  • Identify any and all opportunities to improve the reliability and quality of Dyson product in the US and Canada.
  • Arrangement of failed sample collections for analysis or to be shipped to prime subcontractors. Creation of engineering Pareto analyses to identify key failure modes. Follow-up with communication of issues to relevant business areas and ultimately issue resolution.
  • Random quality audits of top selling Dyson SKUs in the warehouse for Quality Control Purposes.
  • To analyze data from call centers and service centers (1st and 3rd party) in US and Canada, using results to identify reliability improvements (design and quality) for existing products and to prioritise the development of those improvements, directed to achieving prescribed year on year reliability improvements. Weekly face-to-face interviews with the territory Call Centers and Repair Centers to understand if there are any emerging product issues.
  • Weekly feedback to call center/repair centers, etc., on their performance with respect to the recording of vital customer fault information.
  • To work within the reliability engineering team developing design improvements, communicating them effectively to the engineering and quality teams in Malaysia and UK and ensuring timely implementation.
  • To contribute technically across the reliability engineering team to the development of product improvements, ensuring only high quality, well developed and proven solutions are implemented and are documented to allow effective communication of issues and solutions with new product development team.

Ensure new product development and launch success

  • Quality audit of all new SKUs that are launched in your territory, prior to launch & feedback to relevant Dyson business areas.
  • Support home trials of new models where required. Provide investigation and analysis into New Product Development (NPD) issues that emerge during the home-trial in your territory and aiding in the design and development prior to launch.
  • Monitor new product launches for trends and identify key failures early in the launch. Follow-up with communication of issues to relevant business areas and ultimately issue resolution.

Ensure new Dyson products meet annual reliability targets

  • Identify any and all opportunities to improve the reliability and quality of Dyson product in your territory to achieve Dyson’s stated reliability goals.
  • Provision of daily or weekly reports into any issues identified to the relevant business areas and ‘owning’ their close-out.
  • Territory investigation of product safety issues, as directed by the Dyson Product Safety Committee (DPSC).

General territory engineering assistance

  • Be a contact point for engineering questions and queries within the territory including product and technology specific, and general engineering principals. Supporting all aspects of the US and Canadian business.
  • Supply engineering support to PR and James Dyson Foundation charity activities. Including media interviews on new products and technology.
  • Be a territory expert to the global Research, Design, and Development (RDD) business supplying territory specific knowledge.

Skills

  • 1-2 years of experience working in an engineering role is desired, but not required
  • Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics
  • Bachelor’s degree in mechanical engineering, or an engineering-based design subject
  • Analytical ability, both in engineering terms and more general problem solving
  • Creative and methodical problem solver
  • Proficiency in Microsoft Excel required
  • Basic statistical skills
  • Willing and able to travel internally in the Americas and internationally at short notice
  • Valid passport and driving licence
  • Strong attention to detail and accuracy
  • Good communication skills, both written and oral and on both a technical and non-technical level
  • Adaptable and flexible

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.


Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.

 

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Posted: 13-Oct-2017