Quality Design Engineer
£Competitive + Pension, Bonus, 27 Days Holiday
Malmesbury, United Kingdom
DescriptionWe demand the most from our products and we want to exceed our customers’ expectations from purchase and onward throughout the product’s life. In this technical engineering role within Quality you will gather field evidence to help ensure our new products work fully every time the customer needs. By understanding the issues of our products in-market and their root causes, and the associated impact on quality perception, they will help to build an evidence-based picture to bring to life the voice of the customer. In this varied role, interacting with multiple engineering disciplines and the wider business, they will drive year-on-year improvements in design quality through all stages of the product lifecycle from inception to end-of-life.
Dyson OverviewThings move quickly at Dyson. In twenty years, what began with one man and one idea has grown into a global technology company, with 6,000 people and a presence in over 70 countries. From Malmesbury to Malaysia to the US to Australasia and many countries in between, we’ve sold over 80 million machines. And it’s just the start. From 2016 our Malmesbury HQ is doubling its footprint. The US, our biggest market, is doubling their sales scope. And new frontiers are opening up across South East Asia and beyond. More people, more ideas and more space for more invention. The next four years will be our biggest and busiest yet.
Market OverviewHome to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology). The building is the heartbeat of Dyson. Over 1,500 people, including James himself, spend their days strategising, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.
Function OverviewWe analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality team will need to be more inventive than ever. Vital to Dyson’s future technology.
Post-Launch Market Knowledge – liaise with the Quality Markets Teams to understand the key issues on products in the field, whether they are reliability, performance or usability issues
Data Analysis – liaise with the Quality Data Team to understand the product service activity rates of Dyson products in the field at both product-level and part-level.
Root cause analysis – use returned product from market, supported by market data, to apply innovative problem solving skills to identify causes of field failure and customer dissatisfaction. Coordinate and oversee root-cause analysis undertaken by specialist and/or overseas teams. Engage with Continuous Improvement Teams within Engineering to share the findings.
Change Requests – review proposed product changes to determine whether they present a risk to Product Quality and advise the change owner accordingly.
Technical Rig Reviews – assist senior engineers to review prototype rigs at all stages of development in order to identify reliability/quality concerns. Highlight risks within the FMEA process
FMEA & Validation – review project DFMEAs and validation results with senior engineers in order to understand/ prioritise the project risks relevant to Quality & Reliability
User Trials – assist the senior engineer in guiding the UK Hometrial team to support efficient and targeted, fact-finding trials of EB products in territories. Investigate any reliability faults suffered by trial rigs
Communication – ensure clear and effective internal communication within the Global Quality Department and external communication with other departments
Reporting – produce clear and concise reports that summarise work undertaken that are tailored to the knowledge level of the intended recipient.
- A degree in a relevant engineering or science discipline or equivalent with some post graduate experience in an engineering or design role.
- Excellent communication skills, both written and oral, catering for technical and non-technical audiences
- Strong analytical problem solving skills with an attention to detail is a must
- Broad technical strength across product design and/or mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
- Ability to plan ahead and self-organise, prioritise tasks and coordinate with the work of others
- A creative and considered approach to problem solving, adhering to clear design processes.
- An understanding of practical and methodical design development through prototyping and testing.