Reliability Engineer

Competitive

Singapore (SIN), Singapore

Description

In this technical role the Reliability Engineer will support the Senior Reliability Engineer in understanding the perceived quality and reliability of our products in-market, and the causes behind. They will help to build a data-driven picture with which to provide compelling answers to queries from a variety of origins. They will support the work of Engineering to improve current products and ensure new products are of the highest quality.

 


 




Dyson Overview

Things move quickly at Dyson. In twenty years, what began with one man and one idea has grown into a global technology company, with 6,000 people and a presence in over 70 countries. From Malmesbury to Malaysia to the US to Australasia and many countries in between, we’ve sold over 80 million machines.

And it’s just the start. From 2016 our Malmesbury HQ is doubling its footprint. The US, our biggest market, is doubling their sales scope. And new frontiers are opening up across South East Asia and beyond. More people, more ideas and more space for more invention. The next four years will be our biggest and busiest yet.


Market Overview

Our story begins in 2004 and today we have more than 800 people working in Singapore. The high technology manufacturing facility in West Park produced its 10 millionth motor in July 2015. With an investment of another $100m, we will now be able to increase our motor manufacturing capacity to 11 million a year. 
                                         
In our research and design hub in Alexandra, the engineers focus on developing the Air Multiplier™ technology, as well as other enabling technologies in electronics, software, robotics and many others; they help drive future portfolios of technology and develop areas of cross development between our product categories.


Function Overview

In this technical role the Reliability Engineer will support the Senior Reliability Engineer in understanding the perceived quality and reliability of our products in-market, and the causes behind. They will help to build a data-driven picture with which to provide compelling answers to queries from a variety of origins. They will support the work of Engineering to improve current products and ensure new products are of the highest quality.

 

Dyson products are built to last, as well as perform. To do this we invest heavily in performance and reliability testing, building our own machines to test our machines. 24 hours a day, seven days a week we put them through their paces. We analyse data and customer feedback, relentlessly improving product safety, reliability, usability and customer satisfaction. Each generation of Dyson technology must set the benchmark for the next. And with so many new categories on the way, our Global Quality & Reliability team will need to be more inventive than ever. Vital to Dyson’s future technology.

 


Accountabilities

  • FRACAS Reliability Risk Assessment – Review V&V test results and FRACAS reports for projects in SEA development and make a risk assessment based on experience and historical market data.

     

  • EB User Trial Management – Manage User Trials for projects in SEA development.  Surveys will be provided and Territory Teams will locally facilitate the trials.  The Senior Product Quality Engineer role will be responsible for planning and coordinating the global activities and reporting status.

     

  • Manufacturing Production Line Audits – Work with the Senior Manufacturing Quality Engineer to ensure that CTQs are appropriately controlled on the CM production lines and support production line audits where required.

     

  • Pre-Launch Territory Communications – Generate summary reports for Territory Teams about new products before they launch.  The Territory Teams will monitor the introduction of the new products into each of their markets and send regular reports to the Launch Quality Manager.  The Senior Product Quality Engineer’s reports will ensure that all the Territory Teams are aligned and prepared to monitor the new product.

     

  • New Product Introduction – Review Territory Team reports about new product introduction.  Facilitate the collection and root cause analysis of samples with the Territory Teams and Malaysia-based Current Support Team.  Review root cause analysis results and design mitigations to ensure robust corrective actions.  Report status to the Launch Quality Manager.

     

  • Lessons Learned Feedback to UK Team – Maintain a strong relationship with the UK-based Senior Reliability Engineer and ensure SEA-based root cause analysis and design mitigations for in-market issues are communicated to the UK team in order to facilitate lessons learned inputs for new product development.

  • Change Requests – Where requested, review proposed product changes post-SOP to determine whether they present a risk to reliability.

     

  • Communication – Ensure clear and effective internal communication within the Global Quality & Reliability Department and external communication with other departments.

     

  • Reporting – Produce clear and concise summary reports that are tailored to the knowledge level of the intended recipient.






Skills

  • A degree in a relevant engineering or science discipline or equivalent with 5yrs+ post graduate experience in a technical/engineering/reliability role.

  • Experience of Reliability test methods and risk assessment based on test results.


  • Strong analytical, structured problem solving skills with a good attention to detail.


  • Analytical and data driven with excellent communication skills, catering for technical and non-technical audiences, through the use of:  2D sketches and images, tabular data, chart data, PowerPoint slides, Word documents and verbal presentations.


  • Able to deal with complex issues while under time and cost pressure.

  • An understanding of basic electrical principles, basic electronics, some knowledge of manufacturing quality processes and knowledge of historical Dyson products are added advantages.

  • Ability to plan ahead, prioritise deliverables and coordinate with the work of others.


Benefits Overview

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. But financial benefits are just the start of a Dyson career.

 Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Posted: 9-Jun-2017