IT Infrastructure Analyst

Starting salary will be based on experience and credentials

Chicago, Illinois, United States


Dyson is undertaking an exciting program of IT projects designed to radically improve business performance through the implementation of new Business Applications, underlying Infrastructure and IT Service. This program includes global change projects such as the implementation of new Information Management solutions as well as local initiatives to improve day to day business operations.

Market Overview

Dyson is a global technology company. Using a desire to make things work better as a catalyst for invention, our team of 3,000 engineers and scientists are passionate about developing technology that solves the problems others often ignore. From the world’s first bagless vacuum cleaner, to hand dryers that use 420mph sheets of air to remove moisture from hands, to a completely re-thought hair dryer with its motor in the handle, we are relentless about engineering better solutions. Dyson spends $8.8million a week on research and development and works with more than 40 universities worldwide to develop early-stage technologies.


Dyson launched in the US in 2002, with the DC07 vacuum cleaner. Within 2 years, it was market share leader. Now, the US team is nearly 1,000 strong, with offices in Chicago, IL; Aurora, IL; San Francisco, CA; and Dyson people around the entire country. And we are still growing. Dyson US is poised to double its footprint, and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team is fired up. 

Function Overview

Our IT teams manage the technology that makes what we do possible. They deliver an intuitive, premium interface on all digital devices, globally. They protect Dyson secrets through cutting edge digital security measures. They ensure our infrastructure performs around the clock. And they find a way to fix issues that stop us from doing our jobs. In the next few years, Dyson is getting even bigger – more people, space, and resources. Embracing the change, our IT teams are in the midst of digital transformation – critical to making our ambitious growth happen.


Key responsibilities include:

  • Collaborating on solutions with the UK infrastructure team
  • Support of Dyson Infrastructure solutions
  • Involvement with core infrastructure upgrade projects (such as network upgrades, server builds, office setups)
  • Participation in the process and documentation improvement projects scheduled
  • Following a structured operational change control lead by the UK IT team
Provision of Infrastructure daily support activities, including:
  • Backup and Restore of systems and files using CommVault Backup Solution
  • Proactive monitoring of Networking, Telephony, Server hardware and Operating Systems
  • Collaborating with the Service Delivery lead on incident and change management
  • Connecting with the UK infrastructure team on ongoing or upcoming projects
  • Communicating risks to the production environment
  • Supporting the global infrastructure team with support tasks to ensure minimal downtime and out of hours requirement 

Provide technical assistance and problem determination of the core technologies utilized within the organization including:

  • Microsoft Back office products, Microsoft Desktop Operating Systems and Applications, Microsoft Exchange Server, and VMware set up and configuration
  • Provision of second and third line support for the Dyson IT Service Desk
  • AN/WAN/WLAN/IPT support

Provide system administration for:

  • Dyson UK Microsoft Active Directory
  • Dyson US/CA email system, Microsoft Exchange Server


  • Act as the US member of a global Infrastructure implementation team
  • Participate in, and at times lead Infrastructure based projects to implement new systems and technologies
  • Involvement with implementations by 3rd parties, from initial supplier selection, through commercial agreement until final project completion
  • Proper documentation for production support and management post implementation


  • Participate in projects to improve systems, processes and service delivery quality within the team, department and wider business
  • Liaise and if required escalate with team to provide knowledge transfer to ensure a consistent level of systems understanding is achieved
  • Publish, improve and manage internal IT documentation


  • 2-10 years of experience working in an infrastructure delivery and support role
  • Experience with Windows, Microsoft Exchange 2010/2016, Skype (Lync), SharePoint, VMware 5.5 & 6.0, HyperV, Commvault Backup and Cisco networking products are highly desired
  • WINS / DNS / DHCP 
  • MCSE and/or CCNA certifications are a plus
  • Experience with Bare Metal builds and installation, Domain Model, Disaster Recovery builds, and Fault Finding 
Thorough understanding of the following Networking technologies:
  • TCP/IP, Routers, Firewalls, WAN
  • LAN Addressing 
  • Public IP routing 
  • Basic IP Ports 
  • VPN Experience (Desirable) particularly MS UAG F5
  • Basic Cisco commands (Desirable), Advanced Cisco commands (Desirable), McAfee Enterprise Firewall Experience (Desirable), SonicWall Experience (Desirable), Supporting Internet Circuits / MPLS (Desirable), Working with Telecoms providers (Desirable)
Strong hardware experience, including:
  • Configuration of HP/Dell Servers 
  • Commvault Backup Solutions
  • SAN/NAS Experience (Desirable), Wireless Network Experience (Desirable), Cisco Wireless Experience (Desirable), Exposure to Avaya VOIP Solutions (Desirable)
Additional Skills:
  • Ability to collaborate with a remote team and proactively communicate needs for the business, support and team
  • Ability to offer solutions to various I.T. related problems, at times when under pressure
  • Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills
  • Excellent written and spoken communication skills, including the ability to produce technical documentation when required
  • Ability to travel within the USA, Canada, and the United Kingdom
  • Ability to lift up to 50 lbs.

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realizing ambition.

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to or call (312) 706-2260. Determinations of requests for reasonable accommodation are made on a case-by-case basis.


Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Posted: 11-Sep-2017