IT Service Transition Lead

£Competitive + Bonus + Benefits + Gym

Malmesbury, United Kingdom


The Service Transition Lead provides cross functional ownership for the transition of Group IT Delivery changes into production service

Market Overview

The building is the heartbeat of Dyson. Over 2,500 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. From 2016, our HQ will begin doubling its footprint with an ambitious new expansion.

Function Overview

Spanning across Dyson’s presence online, transactional capabilities, customer care, marketing support and the front and back office technology that makes Dyson work, it is the nerve centre of Dyson. The team spans many specialities from Technical to Business Analysis and Testing. Crucially, as we look to drive future growth by increasing direct sales, becomes our most vital global sales channel. Like Dyson products, we embrace the latest technologies, excelling in quality and usability.


As a IT Service Transition lead you will provide cross functional ownership for the transition of Group IT Delivery changes into production service.  Reporting to the QA Manager and supporting all Dyson markets globally, they work with Release Leads, Market Leads and Production Service Owners, to ensure deployment windows and  service requirements are fully understood, clearly communicated, and any associated risks are captured and mitigated prior to production deployment.

You will be responsible for Aligning market leads and production service owners to the Group IT Delivery release plan, chairing the weekly Service Transition Forum and identify risks, actions and owners necessary for the approval and safe deployment of changes contained within Group IT Delivery Releases. Work with Key StakeHolders and project teams, delivery leads and technical teams to create, test and stage production deployment data transports for all approved changes


We are looking for someone that has 3+ years’ experience in implementing and shaping change, release or service management strategies and processes as well as experience of operating or consulting as an agent for change in a complex, multi-project environment. You will have commercial experience of leading, coaching and mentoring people in change, release or service transition principles.

It would be ideal if you have consultancy experience and Agile software development methodologies is highly desired

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 14-Mar-2017