1st/2nd Line Support - IT

Up to £25,000 per annum + Bonus + Benefits + Gym

Malmesbury, United Kingdom


IT Service Desk analyst that will be responsible for providing effective and efficient first line and second line IT support to all users across the business, providing excellent customer service.

Market Overview

Tucked away in a quiet corner of Wiltshire, but only 15 minutes from the M4 and well connected by rail, our Malmesbury HQ is home to more than 4,000 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, it’s an inspirational place to work and the Digital team is based in the most recently built, agile workspace.

Function Overview

Our Service Desk provides desktop IT support for 3,500 Dyson people at our Malmesbury HQ and across Europe. First to work each day, we ensure systems and conference facilities are up and running. After that, things get interesting. The day can bring anything from setting up equipment to troubleshooting. Work is fast-paced, with opportunities to use the latest technologies and develop cutting-edge skills. But we wouldn’t have it any other way. We understand the importance of our service. And, no matter how busy, we always find a way to solve Dyson’s most pressing problems.


You will be responsible for either 1st line technical support or 1st and 2nd line support depending on experince across our Malmesbury site (Head Office) and some European sites. This is a busy and demanding role where you'll be supporting over 2000 users based in Head Office and a further 500 remote users across the UK and Europe. You'll be the single point of contact for all phone calls and emails from staff and also high level executives and VIP's regarding IT issues. 1st and 2nd line support/troubleshooting of IT related incidents from in-house software to hardware such as blackberry’s, iPhone, iPads, Laptops (Dell) and Printers (HP) and dealing with basic network problems such as ADSL broadband issues.


• Supporting Microsoft Windows and Apple OSX operating systems
• Providing high level of support to Execs and VIPs
• Troubleshoot basic network issues such as Wi-Fi and DSL issues
• Ensure all work related tasks are logged and tracked within the Service Delivery Tool
• Supporting remote and home workers through VPN technology (UAG and F5)
• Providing technical support and assistance on IT related projects
• Maintaining an Asset Database and track changes
• Experience supporting IT services.
• Excellent customer service

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 28-Nov-2017