Problem and Change Manager - IT

£Competitive + Bonus + Benefits + Gym

Malmesbury, Wiltshire, United Kingdom


As Dysons IT Problem and Change manager you will be responsible the Dyson global problem and change management process and activities

Dyson Overview

Why put up with vacuum bags that diminish suction? Why labour drying hands with slow, energy-hungry machines? Why should fans use blades or lightbulbs fail so fast? There’s always a better way. And at Dyson, our mission is to find it. Solving old problems with new thinking, to invent machines that work better.

But innovation isn’t easy. Our engineers experiment relentlessly, persevere through failure, and search for answers in unlikely places. And, to put the technology they invent into our owners’ hands, Dyson commercial people do exactly the same. Defying convention. From source, to shop.

Market Overview

Tucked away in a quiet corner of Wiltshire, but only 15 minutes from the M4 and well connected by rail, our Malmesbury HQ is home to more than 3,000 people in a growing campus that houses our IT, Finance, Group Commercial, RDD and GB & Ireland Market teams. With 3 cafes, a gym and sports facility and a selection of iconic engineering legends including our Harrier and Lightning jets, it’s an inspirational place to work and the Digital team is based in the most recently built, agile workspace.

Function Overview

As we expand geographically, taking on more people and more complex enterprises, our IT Service department needs to continually evolve to face new challenges. Managing IT changes and problems within the Dyson business is a critical role in supporting and protecting our IT service offering both internally and externally to the organisation.   Balancing the need for a high paced change environment to enable Dyson to grow with managing the impact of a change being applied is a must.


We are looking for someone that can define the change and problem management principles, processes and procedures and continuously improving the change and problem management processes and procedures. You will be proud to own Dyson’s global problem and change management process and activities.

You will be an advocate for communication and enforce and actively promoting the change and problem management process and best practice across Dyson IT globally.


You will have come from a very similar Problem Management / Change Management role in IT and will thrive on working independently with little guidance. A Proven capability of establishing and managing a Global Change and Problem management function in a fast paced Global organisation is a must given the pace we are operating. Expert knowledge of ITIL Change Management and ITIL Problem Management.

Benefits Overview

Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.

Posted: 26-Jun-2017