Data Specialist

Starting salary will be based on experience and credentials

Chicago, IL, United States

Description

The Global Quality team is looking for a data specialist in America – a highly motivated individual who will help define data requirements and build/deliver reporting solutions alongside ad-hoc analysis. The data revealed will lead to an improved understanding of our consumers and products – in turn driving multiple continuous improvement programs across safety, reliability and customer satisfaction.

This person will access a variety of data sources (i.e. CRM systems, Consumer Reviews, Back Office data etc.), to understand the quality of our data – for completeness and accuracy. They will also highlight what other data sources need to be tackled.

 Beyond data the person will need to have the ability to form a strong, active partnership with the leadership team (up to MD level) and other functions within the Asia business – Commercial, Engineers, Customer Support etc.

Market Overview

Dyson landed in the US in 2002 and within 24 months our technology was market share leader. Our bustling HQ is based in the historic Montgomery Ward Building, overlooking the Chicago River. A few hours down the road in Aurora, our dedicated US Customer Care team now numbers 250 people. And in total, there are over 600 Dyson people working across the US in multiple functions. But Dyson US is still growing. It’s poised to double its footprint and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team are truly fired up.

Function Overview

There are over 2,000 engineers and scientists at Dyson, dedicated to inventing and improving Dyson machines. Some are leaders in their field. Others are fresh out of places like Royal College of Art, Brunel or Loughborough. They're drawn from a broad spectrum of disciplines: design, electronics, motors, fluid dynamics, aerodynamics, robotics, prototyping, scientific research, manufacturing, software, quality testing, lighting, compliance, procurement... And others. Together, they engineer Dyson's future.

Accountabilities

  • Work alongside the central data team to help define and build data repositories using multiple local/regional data sources.
  • Develop and maintain a process for measuring/managing data quality issues - including issue reporting & tracking/driving resolution.
  • Support a local insight (Voice of Customer) resource – have an active awareness of broadening data landscape and assess any new arising sources of customer satisfaction which may be of benefit; inform centralized Insights team and manage data gathering as/where appropriate
  • Liaise with the Data team within Quality to ensure continual enhancement of the data tools (e.g. Tableau) to ensure the data reflects the requirements of the market teams.
  • Develop Quality reporting capability at regional level - work closely with managers to develop and maintain the reporting required managing the performance of their area.
  • Provide actionable insight from data sets and add value to the commercial process by delivering both strategic and tactical quantitative analysis work.
  • Use reporting techniques to tell a data story and deep dive on specific areas for further insight as needed.

Skills

  • Ability to work with high-level requirements and translate them into detailed specifications.
  • Ability to pull relevant data from large and complicated data sets.
  • Proficient in MS SQL Server.
  • High degree of numeracy with confidence in the techniques of analysis in large data sets, e.g. extrapolation and forecasting techniques, statistical analysis (hypothesis testing, regression).
  • Ability to develop reporting capabilities from the gathering of requirements to the deployment of reports.
  • Experience with visualization tools (including Excel VBA to Tableau, Qlikview).
  • Solid understanding of verbal/written English.
  • Flexible and able to effectively prioritize and execute tasks in a high-pressure environment.
  • Good communication skills, experience translating technical goals and concepts into non-tech speak.
  • Impeccable integrity in dealing with people and problems.
  • Ability to stay ahead of trends.
  • Degree in a numbers based subjects including Physics, Mathematics, Statistics, Chemistry, or Engineering.

Benefits Overview

Dyson US monitors the market to ensure competitive salaries, holidays and retirement plans. Beyond that, you’ll also enjoy profit-related bonuses and life and disability cover. But financial rewards are just the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.
 
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260Determinations of requests for reasonable accommodation are made on a case-by-case basis.

Posted: 4-May-2017