Customer Orders Advisors

£15,500 + Company bonus + 27 days holiday + pension + free on-site gym

Malmesbury, United Kingdom

Description

When our customers call, they expect the kind of superior service and the solutions-oriented approach that are already synonymous with the Dyson name. So if you’re the kind of person who thrives on making customers happy, can really buy into our brand, and will go all out to deliver our values, you’ll love it here, you would be answering all incoming DRTV calls, emails or online chat; handling queries and giving advice while converting potential customers into a purchase, you would also be supporting the wider Sales Support team to achieve and exceed its targets.

 

The hours of work are 39 a week (between 9.00 and 17.45, this would be on a rolling five-week shift pattern, working five days out of seven). 

Dyson Overview

Things move quickly at Dyson. In twenty years, what began with one man and one idea has grown into a global technology company, with 6,000 people and a presence in over 70 countries. From Malmesbury to Malaysia to the US to Australasia and many countries in between, we’ve sold over 80 million machines.

 

And it’s just the start. From 2016 our Malmesbury HQ is doubling its footprint. The US, our biggest market, is doubling their sales scope. And new frontiers are opening up across South East Asia and beyond. More people, more ideas and more space for more invention. The next four years will be our biggest and busiest yet.


Market Overview

Nestled in the Cotswolds close to landmarks of the revolutionary Victorian engineer Brunel, Dyson GB&I&N shares offices and has close links with Dyson HQ. In fact, many of our people progress into roles within the global team.

As Dyson’s most established market, GB&I&N provides unique challenges to our growth. We thrive on confronting these head on: developing new categories, stronger claims, more targeted marketing and more engaging retail environments to fight off tough competition. It builds great camaraderie and cross-team support – and motivates us to set increasingly ambitious targets.

Function Overview

Our Customer Service team epitomises Dyson’s problem-solving ethos. There’s no query our Ask Dyson teams can’t answer. And there’s no fault our Field Service engineers can’t fix.

Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.

Accountabilities

Working as part of our friendly, professional team, you’ll take ownership of all customers’ questions, whether via the phone, email or online chat. You would captured and record all data from each call to create an audit trail for both the customer and Dyson. You would also be responsible for completing daily and monthly sales reports.

Skills

We’re not looking for similar experience. We’re looking for people who understand what it takes to deliver great customer service. If you’re motivated and have a positive approach, good people skills and want to learn more, we can teach you the rest. If you also enjoy working in a fast-paced environment, are results focused and are excited by the prospect of delivering sales, this is an excellent opportunity to build invaluable experience with a household name and industry leader.

Join us and you’ll enjoy a vibrant culture and a relaxed dress code reflecting our engineering spirit. Ours is an exciting team environment geared to creativity, innovation and ambition




Benefits Overview

Dyson offers a  competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, 27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.


Posted: 16-May-2017