Credit Controller

£23,000 - £26,000 + 27 days holiday + Pension + Bonus + Onsite free gym

Malmesbury, United Kingdom


This role offers a great opportunity to join a successful and experienced team of credit professionals.

The focus on credit/cash collection has never been higher and in this role you have the chance to directly influence that.

In your role you will have an interesting set of responsibilities that will see you forging strong working relationships with wider Dyson colleagues and contributing to the continued success of our global credit performance. 

Market Overview

Home to our global Research, Design and Development centre and all of our Commercial functions, Dyson HQ is tucked away in countryside famous for the railway tunnels and bridges of Isambard Brunel, who revolutionised modern engineering. Our secluded location helps us to protect our ideas and stay independent-minded. Yet nearby are the fashionable cities of Bristol and Bath (where a young James Dyson invented cyclone technology). 

The building is the heartbeat of Dyson. Nearly 2,000 people, including James himself, spend their days strategizing, inventing technology and telling the Dyson story to the world. In 2017, our HQ will double its footprint with an ambitious new expansion. 

Function Overview

Our Financial Accounting function provides the foundation for Dyson’s global commercial success. Creating and monitoring a framework of systems, processes and reporting that defines how we operate financially. The team forms a vital backbone of Dyson – encompassing our inventory, accounts payable and receivable, planning and analysis, and statutory reporting and consolidation. Delivering rapid performance insights and forecasting to help us stay ahead of the competition. And, in an organisation that doesn’t stand still, the team’s work is a growing challenge of ever-evolving numbers. 


•           To contribute to the success of the business by ensuring payments are received on time, eliminating overdues by resolving queries promptly and avoiding bad debts by diligent and prudent application of Dyson credit policies.

•           Cultivate and maintain good working relationships with internal and external customers.

•           Employ company credit policy/procedures to maximise the successful collection of all debts by due dates (this will focus on telephone collection techniques but also utilise e-mail and dunning letters).

•           Develop contacts with customers to facilitate the prompt settlement of debt and the effective resolution of queries.

•           Ensure credit insurance rules are applied and adhered to, restricting/stopping supplies as appropriate, e.g. where debts are overdue or where other adverse factors are known.

•           Hold regular review meetings with sales managers (all divisions), discussing the status of their accounts and agreeing a strategy/enlisting their support to resolve issues.

•           Carry out the management, reconciliation and allocation of all credit accounts in SAP.

•           Participate in the completion of weekly/monthly debtor reports (e.g. cashflow report, overdue items list, etc.) to facilitate management reporting requirements and support ledger control mechanisms.

•           Assist in the evolution of existing processes and procedures, and also the development and implementation of new ones.

           To be proactive in the identification of SAP/procedural issues. Participate in the formulation and delivery of enhancements to working practices/systems to eliminate the re-occurrence of such matters.


•           Preferably you will have a minimum of 2 years previous credit control experience in a relationship management focused role (i.e. this not a telephone collection role as the focus is more towards managing/resolving queries and debit notes to ensure prompt payment).

•           Capable of working in a high value transactional environment.

•           Experienced in building relationships with both internal and external customers..

•           Good level of accounting skills.

•           Good Excel skills

•           Excellent ‘customer facing’ skills.

•           Knowledge of SAP or other major accounting systems is desirable.

•           Team player but also able to work unsupervised using own initiative.

•           Ability to work well under pressure.

•           Flexibility.

•           Drive for results.

Benefits Overview

Dyson offers competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus,27 days holiday plus bank holidays and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition. 

Posted: 14-Jun-2017